Samu.ai Terms and Conditions

1. Acceptance of the terms

By using Samu.ai's services, you accept these terms and conditions ("Terms"). If you do not agree with any of these terms, you must not use our services.

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2. Parties

‍2.1. Samu.AI: Company that provides the automated AI analysis service for customer interactions. The company is made up of SAMU LLC, Address: 8 The Green STE A, 19901, Dover, Delaware.

‍2.2. Client: Company or group of companies that contract Samu.AI.

‍2.3. Users: Natural persons who may be employees, contractors or representatives of the client and who interact with Samu.AI on the client's behalf.

‍2.4. Third parties: The persons who communicate with Your Business and whose data may be included in the conversations that Samu.AI records.

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3. Use of the services

Samu.ai offers its clients personal, non-transferable licenses to access and use its services. Users may not transfer or sublicense the use of the software. The use of our services is limited to accessing, using, uploading and downloading content solely through the interfaces provided.

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4. Intellectual property

The use of Samu.ai does not grant any intellectual property rights over our services or over the content accessed through them. The content provided by clients and the content generated on the basis of information provided by clients, such as summaries and reports, is the exclusive property of the clients. The formats and designs in which such content is presented are the exclusive property of Samu.AI, but the client is granted a perpetual license to use these formats for the sole purpose of being able to continue using and communicating the documents relating to such clients, provided that they were downloaded from Samu.AI during the term of the subscription. It is prohibited to disclose, copy, reproduce, authorize and/or permit the use of Samu.AI's trademarks, software, designs, screens, promotional material, logos or documentation without Samu.AI's prior express authorization. Users may not copy, modify, distribute or decompile any part of Samu.ai's software.

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5. Confidentiality

All information exchanged between Samu.AI and its Clients before, during and after contracting, including informal communications relating to business, commercial strategies, products, technologies, results and the like, is considered confidential and is protected by the respective regulations that protect trade secrets and confidential information in each country. The parties must refrain from disclosing it to third parties without the prior authorization of the party that provided it. All information relating to Clients and Prospects (leads) is confidential, and Samu.AI undertakes not to provide or share such information with any other client or with third parties without prior authorization.

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6. Privacy policy and data retention

Data will be processed in accordance with our privacy policy (samu.ai/privacy) and our security and data handling policy (samu.ai/politica-de-seguridad-y-manejo-de-informacion). Samu.ai collects, stores and processes data from video call recordings and WhatsApp chats in order to provide sales summaries and analysis. Data will be retained for as long as the client maintains an active subscription. Upon termination of the contract, data will be kept for 90 days before being permanently deleted.

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7. Price

Samu.AI may modify the subscription price, giving no less than 30 days' notice. The new price will be deemed accepted provided that the client does not state its intention to terminate the subscription, by the same means, within 10 days of being notified.

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8. Subscription plans and payments

Samu.ai offers monthly, quarterly and annual subscriptions, paid in advance.

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9. Human verification of reports

The reports produced by Samu.ai must not be interpreted literally; rather, they provide recommendations to be interpreted and assessed by the human beings who read and use them. Consequently, Samu.AI and its affiliates will not be liable for direct, indirect, incidental or consequential damages arising from the incorrect use of the platform or of the reports generated by AI. Although Samu.ai's AI strives to provide accurate summaries, we do not guarantee the accuracy of the results, and any decision based on these summaries will be at the user's own risk.

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10. Availability

10.1. In the event of serious or repeated problems, the client may terminate the contract without any penalty.

10.2. The client acknowledges that Samu.AI's software may experience incidents and remain inaccessible due to maintenance operations, electronic problems or other events beyond Samu.AI's control.

10.3. Samu.AI is not liable for any consequence, damage or loss relating to the use of the software that results from incorrect implementation or insufficient testing by the client.

10.4. Samu.AI may at any time temporarily suspend access to the software at its sole discretion for security or maintenance reasons, giving notice by e-mail.

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11. Cancellation of the subscription

Users may cancel their subscription with 30 days' notice. If the cancellation occurs before the end of the paid period, the subscription will remain in effect until the paid period expires and the client may continue using the service until the end of that period. Where the client has opted for a subscription with periodic renewal to be charged to their credit card, the automatic charge will be made automatically at the beginning of each period. Payments are made by credit card through Stripe, although some exceptions allow bank transfers.

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12. Modifications to the terms

Samu.ai may modify these terms and conditions at any time. In the event of significant changes, users will be notified at least 10 days in advance. Continued use of the services after the changes are implemented will imply acceptance of the modified terms.

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13. Contact

For any questions about these terms: hola@samu.ai

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14. Notices

Any sending of judicial or extrajudicial notices, information, communications or documentation must be carried out exclusively by E-MAIL, sent from and addressed to the mailboxes stated by each party in the registration form and in these terms and conditions, which must always originate from and be received on servers that do not allow the modification of the emails sent and received. The existence of the message sent and/or received in the mailbox of either party that meets the aforementioned conditions will be sufficient proof of its sending or receipt by the other party.

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15. Jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of the State of Delaware, United States, excluding its conflict of laws provisions. Any dispute arising in connection with these terms will be submitted to the exclusive jurisdiction of the state or federal courts located in the State of Delaware.